What can be returned, within what time, and how a return is settled.
Last updated · 17 October 2026
Shreetuvis Technologies Private Limited ("Shreetuvis", "we", "us") accepts returns of products bought from us within 3 days of delivery or pickup, on the terms below. The 3 days are counted from the date on our invoice or delivery challan.
Only the customer named on our invoice, for products bought from Shreetuvis, against that original invoice.
Products that are:
If a product was bought under an offer that included free or bonus items, those items must be returned with it. If they are not, their value is deducted from the credit note.
Please check products at the time of delivery or pickup. Accepting the delivery confirms the products were received complete and in good condition. We are not responsible for damage in transit or after delivery.
Email contact@shreetuvis.in within 3 days of delivery or pickup with your invoice number, the products and quantities you wish to return, and the reason. The products must also reach our office at 31, Pathan Layout, Parsodi, Nagpur 440022, within the same 3 days, between 10 am and 8 pm, Monday to Saturday. Products that reach us after the 3 days are not accepted, even if the email was sent in time.
Every returned product is inspected at our office. We check that it is:
Products that do not pass every check are not accepted and are handed back to you. Whether a return is accepted is decided by us after this inspection.
An accepted return is settled by a credit note for the price you paid for the product, as shown on the invoice after any discount, less a 10% restocking fee.
You arrange and pay for transport and carting to return a product to our office. Transport and carting charges paid on the original delivery are not refunded or credited.
If you believe we supplied a product other than the one on your invoice, tell us within 3 days of delivery. We check the claim against our invoice and dispatch records. Where we did supply the wrong product, we collect it and supply the correct product at our cost, provided the wrong product is unused and in its original packaging. No restocking fee applies in this case.
We may update this policy from time to time. The date at the top of this page shows when it was last changed. A purchase is covered by the version of this policy in force on the date of its invoice.
